Terms and Conditions for Man With A Van Stratford

These Terms and Conditions apply to all bookings made with Man With A Van Stratford and set out the basis on which removal, collection, delivery, transport, loading, unloading, and related services are provided. By making a booking, the customer agrees to be bound by these terms. If the customer is booking on behalf of another person, the customer confirms that they have authority to accept these terms for that person and that all relevant information supplied is accurate, complete, and not misleading.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Stratford. References to “you” or “the customer” mean the person requesting or receiving the service. These terms are intended to be read together with any written quotation, booking confirmation, or service-specific agreement. If there is any inconsistency, the booking confirmation and any special conditions agreed in writing will prevail for that particular job.

Our services may include house moves, office relocations, furniture transport, single-item collections, same-day courier work, and general goods transport, provided the items are lawful and suitable for carriage. We reserve the right to decline any job that would breach applicable law, exceed safe operating limits, or create an unacceptable risk to persons, property, or the vehicle. The customer is responsible for ensuring that the goods are ready, accessible, and suitable for transport at the agreed time.

Booking process

A booking is only confirmed once we have accepted the request and issued a confirmation in writing or by other recorded means. A quote may be based on information supplied by the customer, including item description, access conditions, floor level, parking access, time constraints, and any requirement for additional labour. If the details later prove to be inaccurate, we may revise the price, service scope, vehicle size, crew size, or booking time to reflect the actual requirements. In some cases, we may also cancel the booking if the change makes the job unsafe, unlawful, or impractical.

When arranging a man and van Stratford service, the customer must provide all relevant information in advance, including whether the job involves stairs, heavy or fragile items, restricted access, dismantling, reassembly, or waiting time. Any estimate or quotation is based on the information available at the time and may be subject to change if the job differs from the description provided. We may ask for photos, inventories, or other details to help us assess the job accurately.

Payments

Unless otherwise agreed in writing, payment is due on completion of the service and must be made in full by the method accepted at the time of booking. We may require a deposit, part payment, or full advance payment for certain jobs, including high-value moves, longer-distance transport, or services involving third-party charges. Any deposit paid is non-refundable except where cancellation rights under these terms apply or where we cancel the booking without fault on the customer’s part.

Prices may be quoted on an hourly basis, fixed-rate basis, or on the basis of mileage, labour, waiting time, or a combination of these. Additional charges may apply where the customer requests extra stops, additional loading or unloading, carrying items beyond a reasonable distance, parking fines caused by inadequate arrangements, or work outside the original booking scope. If the customer does not pay when due, we may suspend services, withhold delivery where lawful, charge reasonable recovery costs, and/or pursue unpaid sums through lawful means.

Service standards and customer responsibilities

The customer must ensure that the collection and delivery points are accessible at the agreed time and that suitable parking or stopping arrangements are available. The customer should secure any permits required for parking, loading, or access unless we have expressly agreed in writing to arrange them. The customer must also ensure that items are packed properly, labelled where necessary, and ready for safe movement. We are not responsible for delays caused by incomplete preparation, poor access, or incorrect information supplied by the customer.

Where our Stratford man with a van service includes loading or unloading, the customer must identify any items that are fragile, valuable, antique, hazardous, or require special handling. Unless agreed otherwise, we may refuse to move items that we believe are unsafe, improperly packed, or too heavy to be moved safely by the available crew and equipment. Any assistance provided beyond normal loading and unloading is at our discretion and may incur additional charges.

Liability

We will take reasonable care in performing the service, but our liability is limited to the extent permitted by law. We are not liable for loss or damage arising from information supplied by the customer that is inaccurate, incomplete, or misleading. We are also not responsible for wear and tear, pre-existing damage, inadequate packing, hidden defects, or damage caused by the inherent nature of the goods. The customer should inspect items before collection and, where possible, record their condition.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability for any single claim arising out of a booking will not exceed the amount paid for the specific service giving rise to the claim, unless a higher limit is required by law. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, or missed opportunities.

Any claim for damage, shortage, or loss must be reported as soon as reasonably practicable and, in any event, within 24 hours of delivery or completion of the job, together with reasonable evidence of the issue. We may require the customer to retain the goods and packaging for inspection. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any entitlement to compensation.

Waste regulations and prohibited items

Waste removal and disposal services are only provided where lawful and specifically agreed in advance. The customer must not place any controlled waste, hazardous waste, clinical waste, asbestos, chemicals, solvents, oils, batteries, gas canisters, pressurised containers, electrical waste, or other regulated materials onto the vehicle unless we have expressly agreed to transport such items and the law allows it. The customer is responsible for declaring the nature of any waste before collection.

Where we transport waste, the customer must provide accurate information about the type, quantity, and origin of the waste. We may ask the customer to sign a declaration confirming that the waste is not hazardous or restricted, or that it has been correctly described for lawful handling. If an item is misdescribed, concealed, or unlawfully included, we may refuse to carry it, return it, or remove it at the customer’s expense. We may also report suspected unlawful waste activity to the relevant authorities where appropriate.

All waste handling will be carried out in accordance with applicable UK waste regulations, including duty of care obligations. The customer acknowledges that improper disposal can create criminal and civil liability. Unless we have expressly agreed to act as waste carrier for a particular load, the customer remains responsible for ensuring that waste is legally presented for transport and disposal. We may charge extra for sorting, segregation, loading delays, or disposal at licensed facilities.

Force majeure, property access, and delays

We shall not be liable for delays or failure to perform any obligation where the delay or failure results from events outside our reasonable control. These may include traffic incidents, extreme weather, road closures, accidents, strikes, fuel shortages, public emergencies, or disruptions caused by third-party premises management. Where a force majeure event occurs, we will act reasonably to minimise disruption, but time shall not be of the essence unless expressly agreed in writing.

If access to a property is restricted, blocked, unsafe, or materially different from the description provided, we may delay the job, request additional assistance, or refuse to proceed until conditions are made safe. Any extra waiting time, parking costs, lifting equipment, or labour arising from poor access may be charged to the customer. The customer must ensure that lifts, stairwells, corridors, and entrance routes are suitable for the items being moved.

We may refuse to handle items that are excessively bulky, unstable, leaking, contaminated, infested, or otherwise unsafe to move. We may also refuse to disconnect appliances, gas fittings, or fixed installations unless expressly agreed and lawfully permitted. The customer accepts responsibility for any preparatory work that should be completed before our arrival, including disconnection, defrosting, securing doors, and removing loose contents where relevant.

Insurance, claims, and exclusions

We may maintain insurance appropriate to the nature of the service, but the existence of insurance does not create any broader liability than is set out in these terms. The customer is encouraged to arrange their own insurance for items of particular value, rarity, or sentimental importance. Unless agreed in writing, we do not accept responsibility for cash, jewellery, passports, documents, antiques, artworks, electronics, or other high-value items beyond any amount required by law.

Where we agree to move fragile or valuable items, the customer must tell us in advance and ensure they are adequately packed and protected. We are not responsible for hidden faults, contents shifting inside boxes, or damage caused by inadequate packing materials. If a third party claims against us because of something the customer did or failed to do, the customer agrees to reimburse us for reasonable losses, costs, and expenses arising from that claim.

Any goodwill gesture or partial refund offered by us in response to a complaint is made without admission of liability and does not create a precedent for future bookings. Acceptance of a refund or credit does not affect the validity of the remaining terms. No employee or contractor is authorised to alter these terms orally unless we confirm the change in writing.

General legal terms

We may transfer or subcontract any part of the service to suitably qualified third parties where necessary for performance of the booking. You may not transfer your rights or obligations under these terms without our written consent. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

Failure by us to enforce any right or provision under these terms shall not constitute a waiver of that right or provision. A waiver of one breach shall not be deemed a waiver of any subsequent breach. These terms constitute the entire agreement between the parties in relation to the booking and supersede any prior discussions, representations, or understandings, except where expressly incorporated in writing.

For avoidance of doubt, the customer is responsible for ensuring that the use of the service is lawful and that all goods and waste being moved are owned by the customer or that the customer has authority to arrange their transport. We reserve the right to request proof of ownership, authority, or identity where reasonably necessary to prevent fraud, theft, or unlawful carriage.

Governing law

These Terms and Conditions, and any dispute or claim arising from or in connection with them or the services provided by Man With A Van Stratford, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer and applicable law provides otherwise.

Nothing in these terms affects any statutory rights that apply to consumers under UK law. If you book a man with a van service from us, you acknowledge that you have read, understood, and agreed to these terms. These terms are intended to provide clarity, fairness, and a clear allocation of responsibilities for both parties, while ensuring the service is delivered safely, lawfully, and efficiently.

By proceeding with a booking, you confirm that you have authority to enter into this agreement and that you will comply with all reasonable instructions necessary for the safe provision of the service. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply to your service unless a different version is expressly agreed in writing.