Terms and Conditions

Man With a Van Stratford Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Stratford provides removal and related services. By making a booking, you agree that you have read, understood and accepted these terms. They apply to all services supplied within the United Kingdom, including local and regional moves from or to the Stratford area.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting and paying for the services.

We, us, our means Man With a Van Stratford as the service provider.

Services means any removal, transport, loading, unloading, packing, delivery, collection, or related services provided by us.

Goods means the items and personal property which you ask us to move, transport, handle, store, or dispose of.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

We provide man and van removal services, including but not limited to flat and house moves, small office moves, furniture transport, and local collection and delivery. Any specific service description or pricing communicated to you at the time of booking forms part of the contract, provided it does not conflict with these terms.

We reserve the right to decline any job that we reasonably believe to be unsafe, unlawful, unsuitable for the vehicle or equipment used, or beyond the agreed scope of services.

3. Booking Process

All bookings are subject to our acceptance and availability. A booking is only confirmed when we provide you with a written confirmation or booking reference and you accept these terms. Provisional quotations or availability checks do not constitute a confirmed booking.

When making a booking you must provide accurate and complete information, including:

The collection and delivery addresses, including any access restrictions such as parking limitations, floor levels, lifts or staircases.

The nature, approximate volume and value of the goods to be moved.

Any particularly heavy, bulky or fragile items such as pianos, safes, large appliances or glass furniture.

Any time restrictions, such as building access times or tenancy check-in or check-out appointments.

Any special requirements such as packing assistance, extra labour, or disassembly and reassembly of furniture.

We rely on the information you provide at the time of booking when calculating the price and planning the service. If the information is incomplete or inaccurate, additional charges may apply and we may not be able to complete the service as expected.

4. Quotations and Pricing

Quotations are based on the information you provide and are normally calculated either on an hourly rate or a fixed price for the journey and level of service described.

Unless clearly stated otherwise, quotations do not include:

Parking charges, congestion or clean air zone charges, tolls or similar fees incurred while carrying out the service.

Additional labour beyond the agreed number of helpers.

Delays beyond our reasonable control, such as waiting for keys, paperwork, building access or other parties.

Handling of items that are excessively heavy, require specialised equipment or additional labour not agreed at the time of booking.

Disposal of unwanted items or waste, unless specifically quoted as a separate service.

We reserve the right to amend a quotation if:

Your requirements change.

Access at collection or delivery locations is significantly more difficult than described.

The volume or nature of goods to be moved differs materially from the information you provided.

The service is delayed or extended by circumstances outside our control or due to your actions or omissions.

5. Payments

Unless we agree otherwise in writing, payment terms are as follows.

For hourly rate bookings, payment is due at the end of the job, based on the actual time spent, including reasonable travel and waiting time where applicable.

For fixed price moves, we may require a deposit at the time of booking, with the balance payable on completion of the service.

We accept commonly used UK payment methods as advised to you when booking. You are responsible for ensuring that payment can be made at the agreed time.

If payment is not made when due, we may:

Refuse to start or continue the service.

Retain goods in our possession until full payment is received, in accordance with our rights of lien.

Charge reasonable interest and administration fees for late payment.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the terms below.

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any non-recoverable costs.

If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of the deposit or charge a cancellation fee of up to 50 percent of the estimated job value.

If you cancel within 24 hours of the scheduled start time or fail to be present when we arrive, we may charge up to 100 percent of the estimated job value to cover our lost time and costs.

If you need to change the date, time or scope of work, we will try to accommodate your request but cannot guarantee availability or the same price. Significant changes may be treated as a cancellation and new booking.

We reserve the right to cancel or reschedule a booking due to reasons such as severe weather, vehicle breakdown, staff illness, safety concerns or events beyond our reasonable control. In such cases we will notify you as soon as reasonably possible and, where feasible, offer an alternative date or time. Our liability in such circumstances is limited to the refund of any deposit or prepayment you have made for the affected service.

7. Access, Parking and Your Responsibilities

You are responsible for ensuring that suitable access and parking are available at both collection and delivery addresses.

You must arrange any necessary parking permits or permissions in advance. If we incur parking fines or other charges while acting in accordance with your instructions, you agree to reimburse us in full.

You should ensure that entrances, stairways, lifts and corridors are clear and safe for moving goods. If access is restricted or unsafe, we may refuse to move certain items or may need to spend additional time, which may incur extra charges.

You must be present, or ensure that an authorised representative is present, during collection and delivery to supervise the move, confirm that all items have been collected or delivered, and sign any job sheets where required.

It is your responsibility to check that nothing has been left behind at the collection address and that everything required has been delivered at the destination. We are not liable for items left unattended or not pointed out to our team.

8. Packing, Preparation and Prohibited Items

Unless specifically agreed as part of the service, you are responsible for packing and preparing your goods for transport. This includes adequately protecting fragile items, securing drawers and doors, and disconnecting appliances.

You must not ask us to carry or handle any goods that are illegal, dangerous, explosive, highly flammable, perishable or otherwise unsuitable for transport, including but not limited to:

Illegal drugs, stolen goods or other contraband.

Firearms, ammunition or weapons.

Gas cylinders, fuel, chemicals, paint or other hazardous substances.

Perishable food items requiring refrigeration.

Animals, plants or live organisms.

If we discover prohibited items, we may refuse to move them and, if necessary, report any illegal items to the relevant authorities. You will be responsible for any loss, damage or expenses we incur as a result of being asked to handle such items.

9. Waste and Disposal Regulations

We comply with applicable UK waste and environmental regulations. Removal of waste, rubbish or unwanted items is not automatically included in our standard removal service and must be agreed as a separate service.

Where we agree to remove items for disposal, we will only do so in accordance with relevant waste carriage and disposal rules. We will not remove hazardous waste, fly tip on public or private land, or dispose of items in an unlawful manner.

You are responsible for accurately describing any items to be disposed of and confirming that you have the right to dispose of them. You must not request disposal of items that contain hazardous substances or that are subject to special disposal rules unless we have agreed and are appropriately licensed to do so.

We reserve the right to charge additional fees for the removal and lawful disposal of waste or unwanted items, particularly bulky, heavy or regulated materials.

10. Liability for Loss or Damage

We will exercise reasonable care and skill when providing our services. Our liability for loss or damage to goods or property is, however, subject to the following conditions and limitations.

We are not liable for:

Normal wear and tear, minor marks or scuffs that may reasonably occur during moving.

Loss or damage arising from your failure to properly pack, protect or prepare items.

Loss or damage resulting from inherent defects in the goods, such as weak or faulty construction, poor condition, or pre-existing damage.

Loss of data, digital content, software or similar items.

Damage to goods where you or someone acting on your behalf participates in carrying, loading or unloading against our advice.

Damage caused by your instructions to move items in a way that we advise is unsafe or unsuitable.

Any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of opportunity or similar claims.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable replacement value for the affected items, subject to any specific limitations discussed with you at the time of booking. If you believe your goods have a particularly high value, you should inform us in advance so that appropriate arrangements can be considered. You are strongly advised to maintain your own household or business insurance to cover your goods in transit.

Where damage is caused to premises or property other than the goods being moved, our liability is limited to making good the damage to a reasonable standard or paying fair compensation based on the cost of repair, subject to you notifying us in writing as soon as possible and giving us a reasonable opportunity to inspect the damage.

11. Claims and Complaints

If you believe that loss or damage has occurred as a result of our services, you must notify us as soon as reasonably practicable and in any event within seven days of the service being completed. You should provide clear details of the issue and supporting evidence where possible.

Failure to notify us within this period may affect our ability to investigate the matter and may limit or extinguish any liability we may have.

We will investigate any complaint in good faith and may request additional information or evidence. Where a claim is accepted, we will agree an appropriate remedy in line with these Terms and Conditions.

12. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive at the agreed time and to complete the service within a reasonable period. However, timings are estimates and cannot be guaranteed.

We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, vehicle breakdowns, severe weather, strikes, public transport issues affecting our staff, or actions of third parties such as landlords, agents or building managers.

Where such events occur, we will attempt to minimise disruption and keep you informed. Additional waiting time, diversions or rearranged visits may incur extra charges.

13. Your Indemnity

You agree to indemnify us against any claims, losses, damages, costs or expenses we incur as a result of:

Your breach of these Terms and Conditions.

Your instructions to us that are incomplete, inaccurate or misleading.

Your failure to obtain any necessary permissions, permits or consents.

Your inclusion of prohibited, illegal or hazardous items among the goods or waste.

14. Privacy and Data

We will handle any personal information you provide in the course of making an enquiry or booking in accordance with applicable data protection laws. We collect only the information necessary to arrange and carry out the services, manage payments and communicate with you. We do not sell your personal data to third parties.

15. Variations

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Any changes to the services or terms must be agreed in writing; verbal variations are not binding unless confirmed in writing.

16. Severability

If any part of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that part will be treated as deleted and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, the services, or the contract between us.

By proceeding with a booking for Man With a Van Stratford, you confirm your acceptance of these Terms and Conditions and acknowledge that they form the entire agreement between you and us in relation to the services provided.